We have the best cleaners in the business! Every member has been trained, bonded, and insured. Also, our technicians respect our customers by never eating, drinking, smoking, or using appliances during home cleanings.

Each Maid In Jersey City cleaner takes pride in their work and keeps up to date with training and supervision to always ensure top-notch service.

Communication is essential in all relationships, including ours. We listen to our customers, so we offer customized cleaning service plans tailored to their requirements. Also, there are no contracts. Maintaining open communication and flexibility ensures your satisfaction as a long-term customer.

Not at all! We offer our cleaning services from Monday to Friday, and many of our customers aren't home, but they trust Maid In Jersey City with the key to their properties. Every key is individually coded, cross-referenced, and secured in our office for your peace of mind.

Each home gets the attention it deserves, so Maid In Jersey City can't guarantee an exact arrival time. We have 2-hour arrival windows with the exception of the first appointment of the day, which is around 8:30-9:00 a.m.

Rest assured, we'll treat you and your home respectfully. If we unexpectedly break something, we'll do our best to repair or replace that item. Keep in mind that Maid In Jersey City reserves the right to photograph any damaged items.

It is our goal to provide consistent, quality service. However, we'll honor our customer satisfaction guarantee if we miss a spot. Notify us within 24 hours after your service, and we'll make up for the overlooked areas.

As our customer, you won't need to worry about anything. This means Maid In Jersey City will care for any work-related injuries, unlike many independent maid services. Also, we are fully insured, licensed, and bonded for your protection and ours.

As cleaning professionals, Maid In Jersey City will go above and beyond to keep your home fresh, clean, and comfortable. However, there are a few exceptions.

Maid In Jersey City typically does not:

• Wash dishes
• Do laundry
• Pick up or remove clutter
• Clean inside of fireplaces
• Clean toys
• Move heavy furniture
• Clean TV/computer screens
• Handle pet or human secretions

Not at all! Maid In Jersey City always sends cleaners fully equipped with top-quality products and commercial vacuums. However, if you ever have any special requests, we may clean with your preferred products. Rest assured that 90% of the cleaning products we bring into your home are certified green.

Please call us 72 hours before your regularly scheduled cleaning, so we can do our best to accommodate your scheduling needs. However, if you cancel within a 24-hour period, there will be a fee. Also, if we show up for a scheduled appointment and cannot access it for any reason, there will be a $100 lockout fee. If you are on recurring service and cancel an appointment, the next cleaning will be billed accordingly.

We keep an eye on these holidays:

• New Year’s Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day

If a routine cleaning falls on one of these holidays, we will contact you in advance to arrange a make-up date. On the other hand, we do work on many federal holidays. Unless you cancel a service, you can expect us to arrive as scheduled if your cleaning date falls on any holiday except those stated above.

Your payment will be due on the day of your scheduled home cleaning service. Our main accepted method is secured, credit card payment. However, you may also leave a check or cash on the kitchen counter on the day of the cleaning. Keep in mind that accounts that go unpaid after 7 days will be assessed a $25 late fee.

It means that when you schedule with us, you will be given a time frame in which your assigned team will arrive at your home or apartment. However, some factors such as traffic, weather, and the conditions of other homes will affect the time of arrival. Don't worry! We have a typical two-hour window that takes these delays into account.

We welcome your instructions! Your input will enhance the cleaning experience you receive. However, we ask that any special instructions have to be directly sent to the office so they can become permanent notes on your client file. This way, your notes will be available to any team that may clean your home in the future.

We discovered that first or initial cleaning brings homes up to a certain standard we like to maintain. We normally need extra time to properly start the process of eliminating old dirt along with dust accumulation, baseboards, and detailed vacuuming and dusting.

Maid In Jersey City can clean for you weekly, every two weeks, or monthly, depending on your cleaning needs. We also offer cleanings for special occasions, as well as move-in and move-out cleaning services.

We value consistency given by the same cleaning team, and we always try to send you the same cleaners. However, just like in every workplace, some cleaners might not be available at times, so we'll send a replacement team, if necessary, to meet your schedule requirements. All of our teams are trained in the same cleaning system so that when another team must be used, it is transparent to our customers.

Tips are appreciated and you must handle them with our cleaning techs. We have found it common for clients to tip at the end of each clean or make a larger tip at the end of the year. Nevertheless, you can leave whatever you feel comfortable with. However, please make sure the money left as a tip is clearly marked as such. We can provide tip envelopes upon your request.

Yes, we love pets! We believe it is OK to have pets in the house while we clean. However, if your dog or cat is aggressive in any way, we suggest leaving your pet crated or in a gated area to ensure the safety of our team.

The team at Maid In Jersey City is non-discriminating and has a diverse, multicultural staff. Good communication is important to us. If you have any specific requests, we ask you to relay them through our office. We will add this information to the work orders for the team.

You can help us immensely before your cleaning service by following these steps:

1. Contact us with any concerns or questions (via phone or email).
2. Because we charge for the amount of time we spend cleaning your home, it will be more cost-effective if you do some straightening up before we arrive. Tidying the house before our arrival also prevents us from putting stray objects in the wrong location. By helping us this way, we can focus solely on cleaning.
3. Place fresh linens on the beds if you would like us to strip the sheets and remake the bed with clean linens.
4. Hang picture frames and mirrors on sturdy wall hooks appropriate for the weight of the hanging item. Also, inspect the hanging wire and replace it if deteriorated. Place bumper guards on the backside corners of wall hangings to keep the wall paint from getting scratched.
5. Place felt padding on the feet of furniture pieces that are on hardwood floors to avoid scratching the floor when we move the furniture to clean under it.
6. Check and repair loose or broken items, such as towel racks, toilet paper holders, microwave and refrigerator handles, glass shelves, etc.